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We are so lucky to have Jennifer Barrington to work with in managing our rental property in VA. She has gone above and beyond our expectation as property manager in getting the remodeling of the condo fast and with quality work. With her keen eye to details, Jennifer had gone over every square inch of the property and pointed out everything that needed to be addressed. She is so professional, always staying in communication which is important for us because we are currently living outside VA. From the process of remodeling, walk-through inspection and finding a tenant were all within expected time frame. She had shown her ability to perform and made the process both quick and enjoyable. We highly recommend her to anyone.
My rating is specifically for Axel in maintenance. He provides exceptional customer service to myself and my family. He responds to messages immediately it doesn’t matter what time it is – I always get a reply back within minutes. Axel is very consistent with follow ups and sometimes when I’m too tied up to email him back with information he’ll reach out a second time. I appreciate all the effort he puts in to satisfy us as tenants. You are very much appreciated Axel if I haven’t mentioned it before! Keep up the great work.
I hired Real Property Management Pros in 2018 to manage a property in Arlington. They have done an outstanding job. Jen provided a comprehensive overview and walked me through their process on the spot and has been responsive and professional throughout. She and the RPMP team find tenants quickly! Lydia keeps me updated regarding issues with the property and potential costs. She is super responsive–and I appreciate that. All I can say is I am very pleased with their service and find it very affordable.
Ms Carrie did a wonderful job during this stressful time that we all are facing. I was asking for a payment plan to pay April’s rent, with out penalties fees. Not only did she respond quickly, she went one step further, and reached out to the landlord. Who really blew me away with his response. With me being a military veteran, and currently a critical care nurse, the owner gave a great gift. He waived April’s rent. I would have never thought to reach out to landlord. But Carrie did, and explained the situation I was in. Thank you Carrie. Well done
I switched to this company because of horrible communication with the previous management company. Even before paying my first management fee to this new company they were on top of things and communicating at light speed. Once I provided access to my property they expeditiously assessed what needed to be done, provided me a thorough list, and worked with me for scheduling. Lydia has been helping me with this every step of the way. Before I knew it the work was already done. I highly recommend this management company if you are looking to switch from your current company or just getting started. To me peace of mind and confidence you can always talk to someone are very important qualities a management company can instill. You will find both here.