Excellently coordinated

January 12, 2022

I have hired them as my Property Managers. My most recent experience with a refrigerator maintenance job for my tenant was excellently coordinated with the Home Warranty company, and well communicated to me and the tenant by Christian Ramirez one of the maintenance team members at Real Property Management Pros.

Pradeep Narendran

Very good customer service skills and willing to assist.

January 10, 2022

Ashley And Andre are very professional with very good customer service skills and willing to assist.

Yili Shao

Very pleased with the service.

January 10, 2022

Great service from the management team, especially Arnold Romero who has taken great care of problems at the property. Very pleased with the service.

B Harrison

I highly recommend this company for property management

December 30, 2021

This is my first experience with a property rental company. I was a bit nervous about how repairs and maintenance would be handled, but I am now confidant I made the right choice for my property. Adulfo has been handling a service issue at my property and is really on top of things. I get prompt information and updates – as well as being treated extremely well. I highly recommend this company for property management and am so happy with their maintenance team!

Lori Davis

Communicated with me timely and clearly.

December 26, 2021

I am a new customer of Real property Management pros, first service request came last week and Arnold notified me via email and a call which was helpful since I wasn’t able to pick up phone then. After I told him OK to go ahead via email, the service person went and fixed the problem. Arnold communicated with me timely and clearly. Thank you Arnold and I appreciate your professionalism.

Terrific to work with

December 22, 2021

As our property manager, I can’t speak highly enough of Chuck Adcox, from Real Property Management Pros. He is terrific to work with. It’s like having a friend on the “inside” working for you. He cares about his clients, and his professionalism, knowledge, honesty, integrity, and complex work ethics are appreciated and respected. He is detail-oriented, honest, good with people, and has a knack for matching the tenant with the owner making it the perfect fit for your home.

Kimberly

Very easy and simple to set everything up

December 20, 2021

For the most part it was very easy and simple to set everything up. I enjoyed the quickness to responses and the overall help.

Alex Lopez

AMAZING to work with!

December 17, 2021

Dyana was AMAZING to work with! She was so polite and we never had to wonder where we were in the process. You’re in great hands with her!

M. Johnson

Provided wonderful communication

December 12, 2021

Thank you Rosa for being available whenever I have a question regarding the rental process. Communication is a key aspect regarding this process and you have provided wonderful communication regarding this process. I appreciate your time and effort. Your step by step guidance allowed us to anticipate what we need to do.

Thank you!

Mary Grace Tharp

A pleasant experience and marked change in both promptness and communication

December 8, 2021

Three stars for the company itself due to multiple prior issues over the past year and a half with communication, promptness, and other issues stemming from our first encounter/interaction with them. However, since having a new representative (Christian) dealing with normal wear and tear issues of the townhouse we’re renting, albeit a short time since the change, we have had a pleasant experience and marked change in both promptness and communication which were severely lacking with the prior representative.

Zack Waters

Provided excellent customer service

December 6, 2021

Christia Ramirez provided excellent customer service as she worked through the maintenance issue at my residence. She followed up with me diligently until the issue was resolved. I will not hesitate to reach out to her in the future in the event that other repairs and/or issues arise.

Patrick C

We appreciate the updates

December 5, 2021

Sergio has been very diligent in handling our property. We appreciate the updates for letting us stay informed about our house.

Julia

Very responsive, understanding and committed

December 3, 2021

I’ve been renting from RPM since May and have thus far been really happy with my experience. Whenever something has come up – because, let’s face it, they do when it comes to renting – the Property Manager and his team have been very responsive, understanding and committed to making sure that I am comfortable and happy in my rental. Their Maintenance Coordinator Sergio Apodaca has been an exceptional stand-out. Whenever I’ve had a service request, he’s had a vendor out here immediately to resolve the issue and ensure that I’m safe and comfortable – all while providing proactive communication and prompt follow-up.

Julie M.

Our HVAC maintenance request was handled quickly and efficiently

December 1, 2021

Our HVAC maintenance request was handled quickly and efficiently by Arnold. The problem was resolved in less than 24 hours, and Arnold followed up with me to ensure that the unit was working correctly. I appreciate the professionalism and friendliness shown by everyone on the staff, especially our property manager, Peter, for his continuing devotion and exceptional customer service. My family and I are grateful to each and every one of you.

K Thomas

Incredibly attentive and kind.

November 30, 2021

Cindy is the best!!! She’s incredibly attentive and kind. Whenever, we put in a maintenance request, she always follows up in a timely manner. She’s a great property manager.

Lauren Tyroler

Great and reliable customer service!

November 29, 2021

Frank Salazar was very attentive to the issues we had in our home. Not only did he seek to understand what exactly what was going on, but he also followed up with us to ensure that everything was in good shape after. I also appreciate the great attention to detail Frank gave to the specific natures of our requests, often asking the right questions to better understand the kind of service we needed. Great and reliable customer service!

Matthew

Did a great job

November 22, 2021

Selina James-Deming what helpful in explaining some basics and did a great job representing RPM’s interest in working with a potetial partner. She set me up to speak with an agent. She is an asset to your firm

Jason Seligman

Responsive and helpful service

November 16, 2021

Roxana is wonderful, what more can I say. Responsive and helpful service is a rarity and she has it all. Cannot thank her enough for the help through this process!

Brandi McIntyre

Handle issues quickly

November 11, 2021

Handle issues quickly

Exceed my expectations again!

November 11, 2021

Real Property Management Pros have exceed my expectations again! I am

a property owner and I recently met a contractor at my rental to inspect some fence work which was easily pre-arranged through a maintenance request. During my inspection I noticed the renter had torn up and made deep ruts in the landscaping by driving their vehicle off the lawn and through the grass for about 40 yards. I waited a week to report this to give the renter sufficient time if they had a good heart and wanted to come clean or give them the opportunity to blame a delivery driver, but no report was made by them so I sent pictures and video that I took the day of my inspection to Jen Barrington and her and Cindy Cole immediately went to work and made an outstanding action plan and contacted the tenants and followed back up with me within 24 hours.

This is exactly the kind of customer service I am looking for when even minor things go wrong and thankful for both of their hard work and immediate action.

Vinny Gallo

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