Tenant Services: Maintenance
Promptly report any damage to the property by creating a Maintenance Request through your tenant portal (see how) and attaching any photos that you can to help show the problem, or call our 24×7 Maintenance Hotline: 703-810-3587.
Non-emergency repairs will be processed during normal business hours Monday through Friday.
Please check the “Solutions to Common Problems” to help you quickly resolve common issues on your own, and avoid unnecessary service calls.
Tenants are responsible for routine maintenance and repair items including, but not limited to: replacing light bulbs, replacing batteries in smoke detectors and any appliances, changing all filters, and draining outside water spigots (hose bibs) to prevent damage from freezing pipes.
Tenants will be required to pay for any repair resulting from their own fault or negligence, and also for the cost of unnecessary service calls or failing to keep appointments with service personnel.
Solutions to Common Problems
Check breaker panel or fuse box. Check and reset. Check the GFCI buttons on any outlets which may be in a different room but still affect all outlets and fixtures on the same circuit.
Push reset button on disposal or use allen wrench and turn.
Turn off water fixture under sink, toilet at valve and notify maintenance.
Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Contact Maintenance Department
New Service Request
24-Hour Maintenance Hotline: 703-810-3587
Existing Work Order
Phone: 703-424-7767, select option 3
Hours: Monday-Friday, 9:00am-5:00pm Eastern Time
Tenant Services: Accounting
For specific questions about your account, please see contact information for the Accounting Department below.
IMPORANT INFO regarding your rent payment.
- Create your password to activate your portal. This was sent by email. Please check your SPAM folder. If you are still unable to locate it, please contact us.
- You need to stop any automated payments through your bank’s bill pay service, or deactivate you auto-draft rent payment through our bank (BB&T) to avoid duplicate payments. DEADLINE: the 15th of the month.
- In your online portal, you will see your account statement and have many more options for how to pay your balance. Learn more about the new Tenant Portal.
- You will be in complete control. You are not required to set up automated payments, but you may do so if you like the convenience of knowing your rent is scheduled to arrive on time.
- Additionally, in your portal you can create maintenance service requests and see their status.
Frequently Asked Questions: Accounting
You will received an email from the accounting system titled IMPORTANT NEW RENT PAYMENT INFO and this email will be coming from firstname.lastname@example.org
please keep an eye out for this email as it will give you options to pay your rent electronically as required in your lease.
If for some reason you do not receive this information please contact the Accounting Department.
Your Earnest Money Deposit received at time of application is applied to your first full month rent, and any prorated rent can be paid to the corporate office by check before the electronic payments begin.
Your payments must be received on time and if for any reason you do not have the information needed or were not able to set up electronic rent payments in time please let our office know and make sure you get a check payment to our office prior to your rent being late.
If for some reason you are unable or willing to pay rent electronically a special order of payment coupons can be printed and mailed to you for your contacted lease term at a cost of $50.00.
EMD vs SECURITY DEPOSIT
The Earnest Money Deposit (EMD) paid at the time of application, which is completely separate from the Application Fee, and is applied to your first full month rent due. If your lease is contracted for a different monthly rental amount than what was paid in the EMD you will be required to pay the difference with your Security Deposit prior to the start of your lease. All payments prior to the lease start are requested in Certified Funds. If an overpayment has been made, a credit will be issued to your account.
The Security Deposit is separate from rent and held per the lease terms. The Security Deposit must be paid in Certified Funds prior to the lease start.
Your lease is a contract in which you committed to pay your rent by the due date. When your rent is not paid on time, it starts in motion a chain reaction of additional work and potential negative consequences for the management company and landlord that is a direct result of your failure to meet your contractual obligation.
Contact Accounting Department
Phone: 703-424-7767, select option 4
Hours: Monday-Friday, 9:00am-5:00pm Eastern Time