Welcome to the Real Property Management Pros Resident Support page, designed to provide easy access to all the resources and information you need. From maintenance requests to paying rent, we aim to make your experience with our properties as seamless as possible. Find all of your support information here.
You Have a Team, Not Just a Single Contact – And That’s a Good Thing
Keeping Your Home Safe & Comfortable: Maintenance Support
We’re committed to ensuring your comfort and safety in your new home. We use Property Meld, a convenient online system, to manage all maintenance requests. For urgent situations requiring immediate attention, we also have a 24/7 emergency maintenance hotline.
Submitting Routine Maintenance Requests
For all non-emergency maintenance needs, please submit your request through our Property Meld system. This allows for the fastest and most efficient resolution. When submitting a request, please provide as much detail as possible, including:
- Photos of the issue
- Make, model, and color of any appliances involved (if applicable)
- A clear description of the problem
The more information you provide, the quicker our team can diagnose the issue and dispatch the appropriate help.
Emergency Maintenance Situations
For issues requiring immediate action to prevent risk to life or property, please call our 24/7 Emergency Maintenance Hotline at 703-810-3587. If the situation is life-threatening, always call 911 first, then call our hotline.
What Constitutes an Emergency?
An emergency is defined as a situation that poses an immediate threat to the safety of residents or the property itself. Examples include, but are not limited to:
Non-Emergency Examples
Routine maintenance issues, such as a leaky faucet or a running toilet (unless it’s overflowing), are not considered emergencies. Please submit these requests through Property Meld. Important Note: Using the emergency hotline for non-emergency situations may result in unnecessary charges.
By following these guidelines, you can help us ensure that all maintenance requests are handled efficiently and that emergencies are addressed immediately, keeping you safe and comfortable in your home.
What Else is Available?
You can manage your rent payments and view your ledger through our Appfolio portal. View all important documents and insurance information in one place and update your contact information easily through your account profile. For any accounting or general support issues, please contact the appropriate email addresses directly or use our contact forms.
Understanding Your Lease and Responsibilities
We want to ensure that you’re fully informed about your lease agreement, so that you can have a clear understanding of your responsibilities and expectations. Our resources page provides helpful guides on tenant rights, what to expect from your landlord, and what your lease obligations mean. We also provide a clear outline of your responsibilities regarding maintenance and the procedure for paying rent on time. We aim to provide a transparent and fair experience for all of our tenants so you can enjoy your time in your home.
Need Immediate Help?
If you have any questions, you can access your online tenant portal directly or contact our emergency hotline for any urgent issues.
Emergency Maintenance Hotline Number: 703-810-3587